For Clients

Q: How much do you charge for tax preparation?

A: Pricing depends on the complexity of your return, but we keep our rates competitive and transparent. You’ll know your fee before we file — no hidden costs.

Q: Can you file my taxes remotely?

A: Yes! You can upload your documents securely through our online portal, and we’ll handle the rest. You’ll get the same level of service as if you came into our office.

Q: How long does it take to get my refund?

A: Most refunds are issued within 7–21 days after the IRS accepts your return, especially if you choose direct deposit.

Q: Do you offer same-day service?

A: Yes. If you have all your documents ready, we can often complete and file your return the same day.

Q: What documents do I need to bring?

A: Common items include your W-2s, 1099s, ID, Social Security cards for you and dependents, and any documents related to deductions or credits.

Q: Can you help if I owe taxes?

A: Absolutely. We can help you set up a payment plan and explore any available relief options.

For Tax Preparers & EROs

Q: How do I become a preparer with Rise Above Tax Solutions?

A: Complete our short application, and if approved, we’ll provide training, resources, and access to our software so you can start earning right away.

Q: Do I need prior tax experience?

A: Experience is a plus, but not required. We offer training to get you up to speed.

Q: How do commissions work?

A: Preparers earn a competitive percentage on each return they complete. We offer weekly payouts during tax season.

Q: Can I work remotely?

A: Yes! We welcome remote preparers and provide all the tools you need to succeed from anywhere.

Q: What is an ERO partnership?

A: As an ERO (Electronic Return Originator), you can run your own tax business under your brand while benefiting from our backend support, software, and bank product access.

General

Q: Are my documents safe with you?

A: Yes. We use secure, encrypted systems to store and transmit your information in compliance with IRS regulations.

Q: Do you work year-round?

A: Yes, we’re here to assist with tax questions, amendments, and planning outside of tax season.